FAQ'S

 

What types of products do you offer?

Luxury Souq specializes in high-end fashion accessories, including designer handbags and elegant jewelry. Our curated selection is designed for individuals who appreciate sophistication and timeless elegance.

How can I ensure the authenticity of the products?

All products offered by Luxury Souq are sourced from reputable suppliers and come with authenticity guarantees. We prioritize quality and authenticity to ensure that our customers receive only the best.

What is your return policy?

We have a 7-day return policy, allowing customers to request a return within 7 days of receiving their item. To be eligible for a return, products must be unworn, unused, and in their original packaging with tags attached.

How long does shipping take?

Orders are typically delivered within 3 to 5 business days. We strive to ensure prompt delivery to enhance your shopping experience.

Do you offer exchanges?

Exchanges can be facilitated by returning the original item and making a separate purchase for the desired product. This method ensures that you receive the item you want in a timely manner.

What should I do if my item arrives damaged?

If your order arrives damaged or defective, please contact us immediately. We will evaluate the issue and work to resolve it promptly, ensuring customer satisfaction.

Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Additionally, we do not accept returns on sale items or gift cards.

How can I contact customer service?

You can reach our customer service team via email at iliassmm96@gmail.com or by phone at +32473280366. We are here to assist you with any inquiries or concerns.